Recent Content
360 box no thank you
Received 360 handset information sheet tells you what it does but doesn’t tell you how to make it work . Took me some time to work it out need to activate it through the 360 App an update leaflet with handset would be nice but I still don’t want it . 1 virgin handset turns on TV box and soundbar on but won’t turn soundbar off ! 2 won’t operate TV just virgin 3 TV remote operates TV only so now I need 3 three remotes to operate TV box and sound bar 360 handset won’t link with sound bar error CS9993. 4 search & record guide doesn’t show when show first broadcast 5 360 doesn’t show record live and streaming Option 6 need to now press button 6 times to get to recordings. 7cant record a show from start if the show has already started and I’m sure there will be other differences between the V6 handset and 360 that make 360 worse but I’m told my old V6 had old software that had to be updated At present I don’t like it
Complaint Handling
I raised a complaint as I was offered a deal via the app that wasn’t honoured despite receiving a confirmation email with my updated package acknowledged. The complaint has been handed off three times within certain departments over several days to then be told I had to ring retentions to fix the matter and then the complaint was closed after being “resolved”. Interestingly they told me to dial a number then press option 1-4-4 but it was a voice recognition style system! Therefore no success. May I check if I email back to the complaints team via the “resolution” email will it be reactivated? Secondly does anyone know why Virgins complaints team seemingly do not have the ability to resolve matters themselves? It seems odd to have to ring through to another team for this - especially the retention team.Virgin 360 TV Guide
I've just had to upgrade my V6 box to Virgin 360 but the TV Guide is pathetically awful. It only shows 6 channels at a time instead of a full page with V6. Annoyingly for a program it no longer says when it was first aired. Without this we just don't know how old a program is. The Guide now doesn't even show when a Film was made unless you go to info How do we convince Virginmedia to bring back these features which make a guide useful and not useless. Otherwise can I get my old guide back. I really find these omissions from the new guide so annoying.Hub 5 dropping signal
Hi, Had the 1gig service for a couple of months now and it was okay for a few weeks in the beginning, but since then it will drop several times a day. We had an engineer out last Monday and he fixed the external and internal entry points, and it was okay for about a day or so before going back to how it previously was. I've noticed a lot of US profile assignment changes but I have no idea what's normal for that. Is there a way somebody here could run checks for me please, to save hours on the phone? Thanks in advance.TV Fault
Since the big storm a few months ago where everyone's TV went bad at the same time, once that was fixed across the whole VirginTV network, we had no problems for 2 months. For the last few weeks, the signal has been bad again mainly watching sports channels. Frustratingly, the pre-match or race interviews etc... can have perfect signal, then as soon as the match starts, the screen starts stuttering and pixelating and then, again, at the end when it's back to interviews and such, it's fine again. That's why I assumed it was some sort of intentional signal jam to try and stop people from using the dodgy sticks and such, but ending up affecting actual customers too 🤷🏼♀️verify your identity
I've had about 20 emails in the last 2 days from Virgin Media O2 asking me to verify my identity. Requests made from various places across the UK on a Windows device with the IP in the message. Each IP address is different. I've no idea if someone is trying to hack into my Virgin Media account and a little concerned. Is there anything I need to do or how do I go about speaking to someone at Virgin? No idea how to get past the chat bots or the automated system. Thanks Scoobsdowngrade from 360 to V6 TiVo
As above I completely hate the 360 software am I able to request downgrade back to TiVo software as you can't even undelete a show on this disaster of a software. accidentally delete a show and its gone forever. its just software at the end of day so I was hoping I could be downgraded back to the old tried and tested software.
