Recent Content
Very poor WiFi reception in new room after cable being moved
Hi One of your engineers recently moved a VM cable down to a converted garage, which is now a sitting room but the WiFi signal is terrible - it’s fine in other parts of the house but not in this new room. The issues happens with all devices when used in this room. We’re hoping we can order a WiFi pod to help with the poor signal in the new room, as it’s becoming quite annoying when the signal drops out or isn’t there at all. Please can you advise how I can order a WiFi pod? Thanks JazzypapSome information that we need to process your order was missing
I recently bought a 12 month broadband contract with VirginMedia, and got my confirmation email. However the next day, I received this email: We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588. When I called the number, I was informed it doesn't exist. I've also reached out to both +4403454541111 and +448000521734 and got the same response. I am currently travelling in the EU, and thus I am not sure if the numbers are just uncontactable internationally. How can I contact a staff to resolve this additional information required? I also did not get an account number and area number in my contract.Login issues
I'm trying to login into my account but all i'm getting is: Sorry, we can't sign you in just now Don't worry, it's just a quick pause to help keep your account safe. Instead: Use a device you've signed in on before Try again from a familiar connection If you're on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it. No matter what i do, i can login on my phone but i can't login to my PC at all. Anyway to resolve this? Thanks
VM landline to uk mobile charges
So waste of time with VM chat agent re call charges from landline to uk mobile... Found a £0.48p call charge on bill, we dont use our landline, it just part of the package deal.. So asked chat to explain the charges, they state a call to a mobile number, I worked it out to be my wifes number. OK but the kicker... it was a 16 second call.. and VM charged us 48p I asked billing chat to advise what VM landline charges are, chat agent would not advise on any charges? the reply was ' I am not the authorised person do that ' ? wth? VM generic webpage state;Cost of calls from landline to mobile Calls to UK mobiles cost 24p per minute. Check out our mobile call costs. https://www.virginmedia.com/help/landline/landline-call-costs#7568351b-9c03-425a-bc70-544f0c46a4fa 48p for 16 seconds to a uk mobile (inc vat)WiFi issues during an evening
We always seem to run into WiFi issues of evening, after 8pm. It's that bad that it has even effected us watching recorded items on our Virgin box. Hub is not obscured, everything is connected correctly, and I've reset the hub so it's getting a fresh boot. I've done speed tests and they're okay, and I've done the home scan using the app and that's okay, too. It's absolutely ridiculous that this is happening, as it didn't used to. I feel like VM are throttling bandwidth so we upgrade our package Is there anything VM can do to fix this? Many thanks
