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Unable to see new account in app after moving house
Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email as I don’t access it and will likely miss important emails. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. Thanks,Virgin media charged me different price than i agreed to when upgrading
I paid £26.33 per month for 500 Mbps download. I saw an upgrade offer on my account for £3 for the next tier (1 Gb), so I placed the upgrade. I received the email stating the new price was £29.33, but a few days later I received a new contract saying £37 per month! I contacted Virgin Media support via email and they said I agreed to £37 at the time of purchase! I provided all the evidence to Virgin media and this si what they said. Mod Edit : Personal details removedFailure to install on agreed date
On 10th December 2025 I signed up with VM as a new customer. I was told installation would happen today between one and 6 pm. It did not. Despite me waiting in all day no engineer appeared. No phone call or email was received to explain why this was so. But I got emails telling me my bank account would be charged from 27th January for the installation. I demand to know why this has happened. All attempts by me to get thru on the phone have failed. So if there is someone on this forum who can help me resolve this issue I would be grateful to hear back from you. I lost a day's pay waiting in on your engineer. He did not show. Please contact me via my email in regard to this as my work does not permit personal phone calls during work hours. I also expect to receive some form of reimbursement for your company's failure to meet the agreed install date. Regards EthelPWhat we're watching now...Continuing
The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music
Hub 3 constant red light
My virgin hub 3 router has a constant red light on the front for the past 3 months. I have followed all the reset instructions and move its location but it has made no difference. It also regular closed WiFi signal to the TV boxes. Having read this fourm it looks like it needs replaced but I cant get trough the self help guides to speak to a rep on the issue. Can someone please help here? Thanks JamesDNSSEC problems today?
So I run bind and for some reason it was crashing restarting and when to my backup DNS as it restarts It seem something bad has gone wrong with DNSSEC and the only way to make bind stable was do this: dnssec-validation no; from this dnssec-validation auto; Anyone know whats going on?Help from moderator please :)
Hello, our devices on the 2.4 network keep being disconnected. When I google it suggests there’s always been an update but wow it’s frustrating to need to reset everything. Aside from this our internet is often intermittent, it regularly drops in and out, so we’d really like to swap hub please, are you able to help?
