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Recordings Glitching

Rh213
Joining in

on ‎28-07-2023 17:35

For a few weeks now I have been unable to watch any recordings on my box due to bad glitching when trying to playback. I have now noticed the same thing happening when I pause and subsequently play back live TV.

No issues when watching live TV. What could be causing this??

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎28-07-2023 17:38

Hi Rh213 

If it's also glitching when you pause and playback live TV then it shows it's a hard drive error and will need replacing.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎28-07-2023 18:42

Hello Rh213. 

Welcome to the community and thank you for posting.

We apologise for the issues you are experiencing with your set top box.

As newapollo has advised, it sounds like a hardware issue that we will need to look in to further. 

To do, I am going to pop you over a private message. This will be available via the red bar at the top of the page.

Speak soon, 

 

Nat
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