Stac code.

[MarshharrierDZ]

Having just left Plusnet, thinking everything had been done in the switch over, I now find I am being billed twice over for the want of the STAC code..

Can someone please enlighten me as to how I get the STAC code into the Virgin system?   Please!

Thanks.

[Carley_S]

Hi @MarshharrierDZ 

Welcome to the community forums 

Sorry to hear that you're having issues with your mobile switching over. 

Just to confirm, are you looking to keep your mobile number you had with Plusnet and transfer that to us, or are you happy to have your old number ceased and have a new number with Virgin Media? 

[MarshharrierDZ]

Yes I am happy with new number.

[MarshharrierDZ]

So no help then!

Tried to use chatline, not a human, just a useless machine.

[Adri_G]

Thank you for confirming about the old number, MarshharrierDZ.

I'm sorry to see the frustration caused by this lack of contact you've experienced, we do our best to get back to you over this forum as soon as we can.

In order to obtain a STAC code and switch from PlusNet to VM, you'll need to speak with your current provider and get some advice on how to do this.

You may visit their website and look for the steps there or contact PlusNet Customer Care directly and they can issue one for you.

Do let us know if you have more questions or concerns and we're eager to assist.