Hello, I posted yesterday about my experience of this - I know I'm one of many, but I've also noticed that Mods are reaching out in reply to some people to say they've sent a direct message to get further details. Can a Mod please do the same for me? I'm getting multiple copies of the same texts, but far more concerning is that I'm not receiving texts from several contacts. I rely on SMS to have contact with my Dad. He doesn't have a smartphone, so I can't use WhatsApp to message him. Since Friday, none of his texts are getting through to me and only two of mine reached him. This is urgent for us. (I am also not receiving texts from a couple of other contacts and they are not receiving mine.)
I outlined in my post what I've done to try to resolve the issue myself: soft reset, reset internet, mobile and Bluetooth, reset APN to default, cleared cache in app. I've also turned on airplane mode for half an hour and then turned it back on. Can a Mod please send me a DM to try to sort this out.
In the meantime, to everyone else facing the same frustrating issues, let's hope Virgin sort this out soon. They've pinned a message saying it's been fixed, but for some of us, it just hasn't...
