Broadband

If we dont get a service we pay for do we get refunded?

If work is being done in my area for today and tomorrow (almost 2 days) causing broadband to go down, which means no Internet or TV, we usually watch. Do we get refunded? As we are paying for a promised service that isn't working for the next 2 days,...

Emails not being received

Is there a known issue that is preventing me receiving emails for parts of the day? For example, I sell on eBay and Amazon and receive dozens of emails a day. I am only received a few emails with these notifications a day, normally one email for each...

Missing emails

Hi all,Expected emails don’t seem to be coming through… at least for me since Saturday afternoon

Hub4 power issue

How do I get a replacement hub and power plug sent out without an engineer visit?there is a power issue with my hub 4, the power brick light just pulses, unless I switch the hub off using its little switch, then the little green light goes solid agai...

need a replacement Super hub 5 to replace my SH4??

I am again having issues with my Super hub 4 and woudl like to request a SH5 replacement?? The android my virginmedia app can no longer diagnose the issues anymore and does a reset every time which is a long process. Also is there anyway to request...

So so annoying since being a customer of theres before there telewest takeover

So so annoying since being a customer of theres before there telewest takeover that I still cant actually get symmetrical speeds same up and down?? Granted XGN-PON 2gig / 2gig is coming but im not holding my breath? I bet ill have to wait another 10 ...

SH4 in modem mode responding to 2 ips 192.168.100.1 and 192.168.0.1?

I noticed a problem with my SH4 in modem mode, it still responds / web ui loads on the 2 default lan ips? I've tried several factory resets but it's still the same? I have been trying to get a replacement via support web chat but rhe my virgin media ...

Resolved! Emails missing since Monday

I am only receiving some emails, I sell online and only half the emails are arriving, just bought something on Amazon and no email? Ntl account but not all emails here, a few came in late but a lot missing.

How can this be advertised as “gaming broadband”?

after having VM for about 4 months, I can easily say it’s the worst provider for gaming. I’ve repeatedly queried through agents about the multiple issues I’m having but they follow the usual script of “known issues in your area” or “restarting your h...

Email Problems Persisting.

Morning, I saw yesterday that there were a lot of people having issues with VM's mail servers.That issue seems to be carrying on this morning.I tried sending myself an email from another account,but it was VERY slow to arrive.I'm missing emails from ...

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