QuickStart, set up and connections
Installing and configuring your kit
3386 PostsActivity in Broadband
Virgin Media Latency
Hi, we’ve been on VM for as long as I can remember but recently I’ve started to notice a lot of lag when it comes to latency. I set up a BQM which has been running for about a month now. I regularly get lag spikes when gaming and as of recent it’s ma...
Multiple modem (Hub 3) issues recently
Hi,I keep getting intermittent outages over the last few months. Checking online with the status checker mentions that there are no issues in our area (which I understand only applies to there being a major outage). Checking the modem (Hub 3), it men...
Problems connecting to Chinese website
For the last 4 weeks, I couldn't connect to any chinese website. For example, when I go to www.12306.cn, where you can buy train tickets, it shows Hmmm… can't reach this pagewww.12306.cn took too long to respondTry:Checking the connectionChecking the...
packet loss and high ping
im getting packet loss, high ping and have low power readings on the wifi box. and yes this is with cat 8 ethernet
Connect app not scanning
Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (h...
Emails not being received
Is there a known issue that is preventing me receiving emails for parts of the day? For example, I sell on eBay and Amazon and receive dozens of emails a day. I am only received a few emails with these notifications a day, normally one email for each...
Re: On-going Complaint - IP different location
I am having the same issue. I discovered last night that my assigned IP address had changed, and https://whatismyipaddress.com/ indicates that this IP address is associated with Liverpool.When I run Speedtests, it chooses servers around Liverpool, ra...
Connect App
I have noticed a few people having issues with connecting to the Connect App - was a solution found? I keep asking VM but have NEVER heard back?
SH4 in modem mode responding to 2 ips 192.168.100.1 and 192.168.0.1?
I noticed a problem with my SH4 in modem mode, it still responds / web ui loads on the 2 default lan ips? I've tried several factory resets but it's still the same? I have been trying to get a replacement via support web chat but rhe my virgin media ...
Problem with setting up a New Connection
Hello,I just moved to a new flat in Belfast 2 weeks ago and I've been trying to join virgin media to set up an internet connection since then. I talked to the sales team several times and submitted a form to join three times however they told me that...
