Broadband

Re: On-going Complaint - IP different location

I am having the same issue. I discovered last night that my assigned IP address had changed, and https://whatismyipaddress.com/ indicates that this IP address is associated with Liverpool.When I run Speedtests, it chooses servers around Liverpool, ra...

Installation Never Completed

Hello was hoping for some help as no one has been able to help so far and I keep getting sent from pillar to post. Where I live Virgin Media began to install down our road/village in 2017, our road is a public road and not everyone originally signed ...

Ethernet sockets keep failing from router

Ethernet sockets keep failing from router requiring me to factory reset, which is very inconvenient. I discover too late that my CCTV hasn't recorded anything and I lose rules on the router that I've created. Do I need a new router?

Unreliable broadband, Basingstoke (area 31), since yesterday's maintenance window

There was supposed to be some maintenance in my area yesterday between 9AM and 3PM. After about 2PM yesterday, I noticed broadband disconnections but as this was in the maintenance window was not bothered. Today my broadband has been unreliable, an...

Broadband Installation

AVOnline networks have signs up in streets in Newton Aycliffe about installing virgin media fibre is my street getting cabled aswell or just that one I also live in Aycliffe just in a separate street

4 days of random Hub 5 disconnections.

Hi, nothing has changed, both tv boxes work without issues. I have tried all the basic stuff, but not reset. When working the speedtests seems very good. Disconnections last between 2-10 minutes, are few longer.I have tried phoning but can find no wa...

Connection issues in my area

Why are issues not resolved quickly, checked again as my services are limited, website says should be fixed by Monday, that's 7 days too long in the G69 area??As, when checking on the website I put my mobile number down and I received two calls today...

Broadband keeps dropping out

We started our VM contact in late December. Broadband continually drops out. We’ve had 4 new routers (now on version 5) 3 engineer visits and thousands of “looks like we need to reboot your router” messages. The last engineer visit fitted a new isola...

Unable to reset my email password

I've tried several times to reset my password ensuring all rules are met even using trusted secure passwords and it keeps stating it can't register my password?

WiFi connected but no internet (on random devices)

Hi, I have a Hub3. Had this issue for a while but it's becoming more frequent and therefore more frustrating.It can affect any device, but usually our phones or laptops. It was for this reason, I had ethernet connection installed upstairs via a split...

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