Broadband

Problem reporting spam to Spamcop.net

Since the long outage I now seem to get emails but I have encountered anothe problem.I report spam to spamcop.net, but now when I report it tells me this: Mailhost configuration problem, identified internal IP as sourceMailhost:Please correct this si...

Multiple modem (Hub 3) issues recently

Hi,I keep getting intermittent outages over the last few months. Checking online with the status checker mentions that there are no issues in our area (which I understand only applies to there being a major outage). Checking the modem (Hub 3), it men...

Resolved! Your virgin email account is currently unavailable

Is anyone else experiencing this issue? Call centre closed so cannot check with them.

Problems connecting to Chinese website

For the last 4 weeks, I couldn't connect to any chinese website. For example, when I go to www.12306.cn, where you can buy train tickets, it shows Hmmm… can't reach this pagewww.12306.cn took too long to respondTry:Checking the connectionChecking the...

Continued Email Difficulties - receiving emails

Morning, So I'd just like to post the following update,wherby my emails are STILL not arriving correctly.This is the fourth day now of at best,a VERY intermittent service. Am still witing for several important emails to arrive,which haven't turned up...

Connect app not scanning

Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (h...

4 days of random Hub 5 disconnections.

Hi, nothing has changed, both tv boxes work without issues. I have tried all the basic stuff, but not reset. When working the speedtests seems very good. Disconnections last between 2-10 minutes, are few longer.I have tried phoning but can find no wa...

Problem with setting up a New Connection

Hello,I just moved to a new flat in Belfast 2 weeks ago and I've been trying to join virgin media to set up an internet connection since then. I talked to the sales team several times and submitted a form to join three times however they told me that...

Hub4 problems

My Hub4 is giving many problems since a power cut on Friday 1. Will not connect to WiFi Pods.2. Unable to connect to the settings menus in the Hub4.3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.I ...

New Homes Infill

Hi, i live in a area which has virgin media and all the surrounding homes in my area have it. We are 7 new homes and have not been connected. From reading on here I know virgin don't do much infill but our property is right on the kerb and not far th...

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