Broadband

Cloud lost connection

Alarm system - my alarm control panel is connected to my Virgin router but not polling to a third party cloud and showing a "FULL NETWORK" message on the diagnostic menu.They have checked all settings within the alarm control panel which have not cha...

How do I order a WiFi Pod?

I am experiencing poor WiFi performance (<5Mbps) in a couple of areas of my house, as confirmed by the VM Connect app. The app tells me I should "simply give us a call" to order a Wifi Pod, which my Volt benefits are supposed to include. However, aft...

Resolved! TV, Broadband Down

Came home on Saturday to find TV down. This was noticed as a frozen picture tried changing channels to no avail. So go to Settings-->Connect to the Virgin Media Services now--> Connecting-->Preparing (Finished)->>Connecting (Failed whilst negotiating...

Resolved! Connect App no longer finds Hub4

Hi. For the last 3 days the Connect App cannot find my Hub4.Initially the WiFi Pods also lost connection. After talking to customer service I was told the Pods were broken. (Both failing at the same time didn't sound correct).Anyway I reset the Hub4 ...

Disconnecting ex resident connection

Moved into a home which previously had a virgin media connection, have got all my quick start equipment set up, but virgin media will not activate my account as previous owners account is still active for another month, even though they no longer li...

16 Consecutive T3 Timeouts Causing Internet Blips

Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...

Returning old equipment

I upgraded my Virgin Media broadband from home broadband to business. The Virgin engineer who installed the new package took my old hub with him to return to Virgin.Now, I keep getting emails (and a letter) saying I will be charged £40 if I don't ret...

Placed a new order but need to check where it will be delivered as I am yet to Move

Hello I placed a new order but need to check where it will be delivered as I am yet to Move. I gave my current address in the alternative address field.

Resolved! Has my VM email been deleted now?

Hi Virgin Media I can't get on my email from VM has it been deleted now?

Worst service for 25 years

Right now I'm paying nearly £70 per month for a service that is less reliable than the dial-up modem service I had at the end of the last century.A cost increase of 8% has coincided with a 98% degraded connection.Symptoms: HUB3 red light on permanent...

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