QuickStart, set up and connections
Installing and configuring your kit
3394 PostsActivity in Broadband
1Gb Upgrade Broadband - No way near!
I decided to upgrade my broadband from 500mb to 1Gb and renew my contract with virgin. However, I’ve tested the connection several times since the broadband upgrade and it’s no where near the 1Gb (1000mb) download speed. In fact it seems slower, ev...
Rude unprofessional engineer
I had no WiFi or ethernet for almost 2 weeks, after following the advice on the app to fix my internet nothing worked so they recommended I scheduled an engineer to come fix everything.Little did I know that they would send 2 rude teenagers that woul...
Seeing way too many errors
I have been seeing quite a lot of Pre & Post errors this last few weeks I only cleared this yesterday3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 331000000 6.7 41 QAM 256 25 2 139000000 9.4 42 QAM 256 ...
Resolved! Noisy WiFi Pod
One of my WiFi pods makes a loud noise like a fan running is inside and it is about to take off. The other one has never made this noise, any one else had this problem?
Re: Netflix says i'm using a Vpn...
Can you help me please? I am having this exact issue. Been using netflix on my TV with no issues. Then one day it says I'm using a VPN and won't allow me to watch anything. I am not personally using a VPN and never have. Netflix has advised me to con...
Resolved! Installation Date continuously pushed back
Hi, can anyone please help. I moved in to new house in Dec, book my Virgin broadband installation, date provided is Jan 6th.Changed to Feb 3rd - extra essential work needs to be carried out, they're sorryChanged to Feb 27th - extra essential work nee...
Email Issues - Any News?
As most if not all of us would know by now,we've all been having a week long issue now,wherby incoming emails are either VERY slow to arrive,massively delayed,or just haven't arrived at all,into our webmail inboxes.The moderators replied in multiple ...
Resolved! Red light on Virgin Media Hub
hi, I have a solid red light on my virgin media hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I h...
Dodgy engineer work
Bodge job by engineer, I have had my Internet less that 12 hours then it went out, followed the steps on the app and check wall connection, the engineer had snapped off one of the clips that hold the fiber optic cable in and just screws a bit of plas...
Broadband Daily Dropout, RCS Partial Service, Loss of Sync
Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...
