Broadband

Connect app not scanning

Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (h...

Emails not being received

Is there a known issue that is preventing me receiving emails for parts of the day? For example, I sell on eBay and Amazon and receive dozens of emails a day. I am only received a few emails with these notifications a day, normally one email for each...

Re: On-going Complaint - IP different location

I am having the same issue. I discovered last night that my assigned IP address had changed, and https://whatismyipaddress.com/ indicates that this IP address is associated with Liverpool.When I run Speedtests, it chooses servers around Liverpool, ra...

Connect App

I have noticed a few people having issues with connecting to the Connect App - was a solution found? I keep asking VM but have NEVER heard back?

SH4 in modem mode responding to 2 ips 192.168.100.1 and 192.168.0.1?

I noticed a problem with my SH4 in modem mode, it still responds / web ui loads on the 2 default lan ips? I've tried several factory resets but it's still the same? I have been trying to get a replacement via support web chat but rhe my virgin media ...

Problem with setting up a New Connection

Hello,I just moved to a new flat in Belfast 2 weeks ago and I've been trying to join virgin media to set up an internet connection since then. I talked to the sales team several times and submitted a form to join three times however they told me that...

Multiple modem (Hub 3) issues recently

Hi,I keep getting intermittent outages over the last few months. Checking online with the status checker mentions that there are no issues in our area (which I understand only applies to there being a major outage). Checking the modem (Hub 3), it men...

Cut cable - how long for connection to return after fixed?

As the title says, we found out our cable was mysteriously cut outside. Basically, on Thursday broadband cut out, engineer booked for Friday evening, he found the, in his words, very freshly cut cable outside our property. He managed to book a team t...

Resolved! Blueyonder email domain - proplems receiving email to this domain from certain senders

Hi,I have a couple of problems receiving emil to my .blueyonder account. The account is over 20 years old , is set up properly and has worked pretty much on the ball up to a year, maybe 1.5 years ago.The fist thing I noticed was emails arriving late...

Hub4 problems

My Hub4 is giving many problems since a power cut on Friday 1. Will not connect to WiFi Pods.2. Unable to connect to the settings menus in the Hub4.3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.I ...

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