QuickStart, set up and connections
Installing and configuring your kit
3366 PostsActivity in Broadband
Virginmedia email web app - 403 FORBIDDEN
Since about 2pm I can't get access to my virgin media emails. The web app site just says "FORBIDDEN"Signed out, signed in, clear cache, changed browsers (Edge /Chrome) change devices (PC / Ipad with safari and Chrome) exactly the same resultWhat give...
Placed a new order but need to check where it will be delivered as I am yet to Move
Hello I placed a new order but need to check where it will be delivered as I am yet to Move. I gave my current address in the alternative address field.
Every day at 12/1am I am losing my speed/connectivity.
I have been losing my speeds and connectivity at around midnight/1am/2am for the past couple days. It is affecting the workload that I have to get done by the morning and when I tried to submit the complaint I am receiving silly errors.I am on 350mb ...
Resolved! WiFi Pod
Took delivery of a new Hub 5 recently but my Pod fails to connect to it. The VM Connect App initially saw the Pod on the network but advised that it was "unconnected". Have since tried it in various rooms and power sockets but it only ever shows a ...
Resolved! Old ntlworld email account
I have an old ntl email account which I thought would be deleted after 90 days of us leaving Virgin Media (we moved to an area Virgin doesn't cover more than 3 years ago). This account has now been hacked and I'm receiving threatening emails and por...
16 Consecutive T3 Timeouts Causing Internet Blips
Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...
Hub 3 solid red light
Hi,My hub 3 has a solid red light showing at the bottom of the hub and my internet had cut out. I saw lots of posts about overheating, but I can't see why as it is in a well ventilated area, regardless, I turned the power off for about 30mins. When t...
Worst service for 25 years
Right now I'm paying nearly £70 per month for a service that is less reliable than the dial-up modem service I had at the end of the last century.A cost increase of 8% has coincided with a 98% degraded connection.Symptoms: HUB3 red light on permanent...
Email Account Deleted / Vanished
Hi there.Today one of my family members email accounts has vanished / been deleted off of our virgin media accounts. No one from my family goes onto the virgin media accounts and tinkers around with anything (we like to keep hands off so no problems ...
Resolved! Intermittent internet connection
Hi, I got 2 weeks ago a replacement hub from hub 2 to hub 3. The internet was intermittent on hub 2 and that is why I got hub 3. The problem is still occuring. It is not WiFi issue, even on Ethernet the connection goes down. Network Status shows issu...
