QuickStart, set up and connections
Installing and configuring your kit
3392 PostsActivity in Broadband
Did Yodel lose my equipment return ?
Hi VM, Sadly I had to cancel my VM. I returned my equipment in the returns box via Yodel 10 days ago but the Yodel tracking link shows it has been stuck at their national hub for the last 7 days. I'm not sure if it is actually stuck there or if they ...
Broadband Daily Dropout, RCS Partial Service, Loss of Sync
Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...
Resolved! Emails missing since Monday
I am only receiving some emails, I sell online and only half the emails are arriving, just bought something on Amazon and no email? Ntl account but not all emails here, a few came in late but a lot missing.
Internet keeps dropping out
For the last week my Internet has been dropping off for 30 seconds then it comes back on again. I have a hub 5 and keep getting 16 consecutive T3 timeouts plus US profile assignment change. I have had loads of these errors today. Can someone look ont...
Connecting Issue for a specific site/game
Hi,I'm having an issue with GGpoker similar to this topic:https://community.virginmedia.com/t5/Gaming-Support/Connecting-Issue-for-a-specific-game/td-p/5132823/page/2The error is: connection to server is unstable or <0003_403> network cannot be found...
Slow upload speeds on VM Hub 3.0
My upload speeds are often slow on my Virgin Media Hub 3.0 router. I have M500 internet package so my upload speeds should be 52 Mbps, but at times they are dropping to 10 Mbps. When uploading files to some websites, it takes ages to upload the fil...
i can't access my virgin media account
I need to access my Virgin Media account to renew my contract, but I cannot log in. I have tried forgotten password, but it doesn't even accept my email address, and when I try to register as a new user (!), as I enter all my information correctly (l...
New infrastructure installation and ordering availability
HiWould one of you kind souls be able to check when Virgin Media might be available to order at my address please?We had the black Virgin Media-branded duct installed at our boundary around 5 weeks ago. I understand it can be difficult to pinpoint an...
Equipment return - How to contact Virgin Media without calling?
Virgin seem to want to charge me £40 for a router I sent back to them. I've got the receipt from Yodel when I dropped it off and took photos of the router being packed. They say they haven't received the router. How do I manage to challenge their cla...
Intermittent internet connection
Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...
