QuickStart, set up and connections
Installing and configuring your kit
3362 PostsActivity in Broadband
Nasty blackmailing email
Someone emailed me to say they'd hacked my email account and were going to send malicious emails to all my contacts, or use AI to generate stuff to post stuff online etc etc, unless I paid bitcoin into their bank account within 48 hours. I can't reme...
16 Consecutive T3 Timeouts Causing Internet Blips
Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...
Email Account Deleted / Vanished
Hi there.Today one of my family members email accounts has vanished / been deleted off of our virgin media accounts. No one from my family goes onto the virgin media accounts and tinkers around with anything (we like to keep hands off so no problems ...
No show appointment - plan cancelled
I ordered a broadband package on 17 April and the earliest appointment they could provide for the installation was on 3 May. After waiting around all day, not only the technicians did not show up, it appears that my appointment and my order was cance...
VM Hub 4 WiFi keeps dropping out
Most of this evening I have had problems with my wifi. It connects then drops over and over again. I've tried accessing 192.168.0.1 but that doesn't always work as when I log in I'm just shown a whitepage. I've gone through VM help of testing the hub...
Unable to forward any new ports
I have a bunch of ports manually forwarded on my router (Superhub 3). Most have these have been set up since I got this router around 2 years ago. I can verify that these ports are indeed open by using any of the tools/sites available that can check ...
Brown external cable box - repair needed
I need to request a repair to my external brown cable box. It is damaged and I had a temporary connection issue last week which may be related (eg maybe a fox/cat got to the wires?) and I would like to get it fixed before the wires get further damage...
How to setup my firestick to run at 2.4ghz only
I want to run my fire stick at 2.4ghz instead of 5.0ghz how can I set it up through Mac filtering?
Constant small packet loss dips in SS2
For the past week ive been getting persistent little spikes in packet loss and I am noticing it ingame.Is there currently an issue in my area, no point in calling up as I never get anywhere and now the tech support has business hours so if my interne...
How can I return the router in as good a condition as possible
As is widely discussed here, there's nothing that makes you want to legalize arson against corporate offices more than attempting to leave Virgin Broadband.I have now learned to my extreme /pleasure/ that Virgin retains the power to charge me £65 for...
