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Device limitcreached

jdoocey
On our wavelength

on ‎03-04-2023 20:21

When trying to watch Sky Sports via Virgin Go, it says," device limit reached..." but I only have 5 devices registered ( which is the amount I can have) and it acknowledges the my device is registered. I can watch other Live TV, just not Sport. 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎03-04-2023 20:58

Hi @jdoocey 

You can only watch Sky Sports News and Sky Sports Mix on the TVGO app.

If you have a full sky Sports sub then you can have up to six devices registered on the Sky Sports app, but can only change three per month, and only watch on one device at a time.

If you need to manage your Sky Sports Devices then log into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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jdoocey
On our wavelength
In response to newapollo

on ‎03-04-2023 21:07

Thank you for responding.

I cannot watch Sky Sports on the TVGO app....I have to go to (or o get redirected to) the Sky Sports app to watch, which I have always done. 

I was not aware that there is a SEPARATE list for Sky Sports/Movies devices, aside from the device list on TVGO. I managed to locate my Sky Sports/Movies list of devices and they are totally different from the TVGO list. This should be made clear to customers. 

I used the same link you provided (the link didn't work for me on Android so had to use my pc) and noticed a link for Sky Devices, and addeded my device to that. All is working now. 

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