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Change device on go app

Mattp71
Joining in

on ‎19-08-2023 18:25

Not been able to change my device in virgin media go app, can watch TV via virgin go app but can’t watch sky sports. It says I need to add device but on go app won’t allow me to. May need a full reset. 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎19-08-2023 20:08

Hi @Mattp71 

You need to use the Sky Sports app to watch Sky Sports channels.

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history - currently I'm having to use an incognito window to change my sky devices.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Mattp71
Joining in

on ‎20-08-2023 08:18

  • Thanks, it seems to work now. Only being messing with it for a few months. 
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