Websafe not blocking

[Annikins4]

I've just found out my Websafe setting isn't blocking any sites. I can toggle it on and off, but I can always access blacklisted sites no matter what setting.

I have tried using different browsers and accessing the setting through both the website and My Virgin Media app.

Please advise me.

[用心棒]

Virgin Media's DNS must be used for Web Safe to work. To confirm if this is the case try the following when connected to your home network:

• browse to https://1.1.1.1/help
• post the AS Name result here
  
  FYI if the AS Name is not Virgin Media then check: (a) device's DNS setting has not been manually set; (b) third-party router's DNS settings

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[Annikins4]

 

 Looks like I'm connected to VM DNS

[用心棒]

The forum team are best place to help further and issue has been flagged to them. 

[Kain_W]

Hi Annikins4

Thanks for your post and welcome to the community. 

Many apologies for the problems faced with the Websafe, so we can check this further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,