US Power levels and random packet loss on BQM

[MichalP]

Hi guys,

I've been using Virgin Gig1 for a while now and after browsing through my BQM's I noticed some random packet loss here and there and wanted to check my upload power levels are within spec. Recently I've been noticing quite a few messages about packet burst and packet loss while playing MW2, which yes after the new update runs like crap but sometimes I play with a friend and he is not experiencing any packet loss at all (he's on an Openreach FTTP connection). 

My setup is just a Hub 5 and PC is connected to the 2.5G ethernet port.

So I'm just wondering if my upstream levels are fine (some random packet loss as seen in the graph below) or any other errors seem out of spec.

DS:

Spoiler

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.8	40	QAM 256	25
2	139000000	7	40	QAM 256	1
3	147000000	7	40	QAM 256	2
4	155000000	7	40	QAM 256	3
5	163000000	7.1	40	QAM 256	4
6	171000000	7.1	40	QAM 256	5
7	179000000	7.2	40	QAM 256	6
8	187000000	7.4	40	QAM 256	7
9	195000000	7.7	40	QAM 256	8
10	203000000	7.6	40	QAM 256	9
11	211000000	7.7	40	QAM 256	10
12	219000000	7.7	40	QAM 256	11
13	227000000	7.5	41	QAM 256	12
14	235000000	7.4	41	QAM 256	13
15	243000000	7.2	41	QAM 256	14
16	251000000	7	41	QAM 256	15
17	259000000	6.8	41	QAM 256	16
18	267000000	6.6	41	QAM 256	17
19	275000000	6.3	40	QAM 256	18
20	283000000	6.2	40	QAM 256	19
21	291000000	6.2	40	QAM 256	20
22	299000000	6	40	QAM 256	21
23	307000000	6	40	QAM 256	22
24	315000000	6	40	QAM 256	23
25	323000000	5.9	40	QAM 256	24
26	339000000	6	40	QAM 256	26
27	347000000	6.1	40	QAM 256	27
28	355000000	6.2	40	QAM 256	28
29	363000000	6.2	40	QAM 256	29
30	371000000	6	40	QAM 256	30
31	379000000	6.2	40	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	9	0
2	Locked	40	0	0
3	Locked	40	0	0
4	Locked	40	0	0
5	Locked	40	0	0
6	Locked	40	0	0
7	Locked	40	0	0
8	Locked	40	0	0
9	Locked	40	0	0
10	Locked	40	0	0
11	Locked	40	0	0
12	Locked	40	1	0
13	Locked	41	0	0
14	Locked	41	0	0
15	Locked	41	0	0
16	Locked	41	2	0
17	Locked	41	1	0
18	Locked	41	1	0
19	Locked	40	4	0
20	Locked	40	7	0
21	Locked	40	9	0
22	Locked	40	10	0
23	Locked	40	8	0
24	Locked	40	6	0
25	Locked	40	11	0
26	Locked	40	7	0
27	Locked	40	8	0
28	Locked	40	10	0
29	Locked	40	18	0
30	Locked	40	16	0
31	Locked	40	11	0

US:

Spoiler

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	46200000	31.5	5120	QAM 64	7
1	39400000	31.8	5120	QAM 64	8
2	32600000	32	5120	QAM 64	11
3	23600000	32.3	5120	QAM 64	12

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0

BQM: 

Spoiler

https://www.thinkbroadband.com/broadband/monitoring/quality/share/db26e7e5eb4b85aa637f35961a1f4882ba...

[jbrennand]

Up power levels are at the bottom of the power range.  Will need VM to comment if there is an issue

[Megan_L]

Hi MichalP, 

Thanks for using the Community Forums to get this issue with your connection looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

I have already taken some time to check out your Hub's stats and can see that both upload & download are out of spec, which may be causing your connection issues like you thought. 

It'll need an engineer visit to rectify, so I'll send you a private message now to get it booked in for you 👨‍🔧

Speak soon!

Megan_L

[Megan_L]

Hi MichalP, 

Thanks for chatting with me in our very quick private messages 🤗

I was able to book an engineer for you, if you need to check, change or cancel the appointment you can do so on your Online Account, or PM me again and I'll get back to you as soon as I can! 

Please let me know how the visit goes 👨‍🔧

Thanks,

Megan_L