So we had an offer after a year to upgrade (from 350) to 500mb. When we checked the offer we could also take a 1gb package, for only a fiver a month we took it. The problem we have is the speed is rubbish. Speed test on cat6 gig Ethernet is only getting at best 650mb down, but was getting 105mb up. Average 450mb down, morning, afternoon and night, peak and off, with nothing else using the internet.
I raised a ticket as I was getting fed up of not getting what I paid for. The hub is a 4 and not replaced when upgraded, not a major issue as it’s supposed to be ok for 1 gig.
The response was dismal. They have checked I have no restrictions or issues and they thank me for my continued contract length of 15 months. That’s it, nothing else!
My speed however is now 250mb down and 35mb up! This is actually worse than when I was on 350mb! I have emailed back with screenshots of speed tests, and the threat I will contact offcom in 30 days if there is no resolution.
I know they don’t have to provide max service but surely I should be getting better than this?
