Security matters
For internet security tips and help staying safer online
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Latest Phishing News 16/05/2024

Latest Phishing News 16/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Vir...

Int-Sec by Moderator
  • 94 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 15/05/2024

Latest Phishing News 15/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 D...

Int-Sec by Moderator
  • 137 Views
  • 0 replies
  • 0 kudos

Websafe / Childsafe issues - F011306655: UPDATE: RESOLVED

Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...

ModTeam by Moderator
  • 150 Views
  • 0 replies
  • 0 kudos

Web sites blocked by court order

Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company.   Movie2k-Movie4k download4allEZT...

Pete_DM by Moderator
  • 20548 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 03/05/2023

Latest Phishing News 03/05/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 D...

Int-Sec by Moderator
  • 692 Views
  • 0 replies
  • 0 kudos

Can't reset my password

Every time I try to reset my password it will not let me even though it is 9 characters and It has a number at the end of the post, no matter what device I use and whichever password I use this will still not work

melp121 by Just joined
  • 358 Views
  • 1 replies
  • 0 kudos

I don't know my memorable word

I have taken over my brother's account as he passed away at the end of 2022. I'm trying to downgrade the package as it's far too expensive and I don't need / use some of it. I can't do this online or by phone as I don't know the 'memorable word' he u...

Pauln53 by Joining in
  • 13545 Views
  • 1 replies
  • 0 kudos

Billing data sent to wrong email address

Virgin Media used to send my billing data to my email address - the one registered to the account. In the past few months they have sent this data to two different email addresses - one of them an old addresss of mine, the other belonging to someone ...

Latest Phishing News 02/05/2023

Latest Phishing News 02/05/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1Dear...

Int-Sec by Moderator
  • 563 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 02/05/2023

Latest Phishing News 02/05/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 m...

Int-Sec by Moderator
  • 416 Views
  • 0 replies
  • 0 kudos

Hacked escalation process

Can the forum team advise of the escalation process VM have in place regarding reporting of hacked VM accounts. I have already raised mine on this community along with many others over the past month. Please do not refer me to the online link, been t...

Bikerdave by On our wavelength
  • 365 Views
  • 0 replies
  • 0 kudos

Resolved! Calls from 0800 052 1251

Keep receiving calls from this number perporting to be from Virgin Media.They then ask me to confirm security questions to which my reply has been sorry no - you called me so not divulging that information.Is this a genuine Virgin Media number as the...

tom-t by Dialled in
  • 788366 Views
  • 286 replies
  • 9 kudos

Web sites blocked by court order

Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company.   Movie2k-Movie4k download4allEZT...

Pete_DM by Moderator
  • 20548 Views
  • 0 replies
  • 0 kudos