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Phone Call

Delboy58
Joining in

on ‎21-12-2023 11:37

Good Morning 

I received a phone call this morning from Virgin Media telling me that there was some interference with my router, ?

please advise how can I qualify this is a genuine call, there are so many scams about these days is there a way that virgin can come up with a method to qualify these are genuine calls, some form of e mail message or text with a code ??

I am not sure of the answer but am particularly nervous.

please come back to me a form of confirmation going forward.

regards

0 Kudos
2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎21-12-2023 11:55

Spam, VM do not call users.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

goslow
Alessandro Volta

‎21-12-2023 12:41 - edited ‎21-12-2023 12:47

This was a scam call. VM does not make unsolicited tech support calls to customers out of the blue.

You are very likely to get more calls either pretending to be VM or any number of other big-name tech firms (Amazon, Microsoft, BT etc.). They will all be scam calls with the aim of trying to commit fraud against you.

If you are receiving regular calls from unknown numbers, do not answer them. Let them ring out or go to an answering machine.

Consider fitting a call screening device such as trueCall

https://www.truecall.co.uk/category-s/116.htm

This screens calls (rather than trying to block numbers, which is an impossible task). Anyone calling your line gets a message telling them to sate who they are and press a specific key on their phone key pad. Only then does the call progress and make your phone ring. When you answer you hear the caller's recorded announcement. You can then decide whether to pick up or end the call without ever speaking to the caller.

The scammers' phone systems cannot usually complete the trueCall screening process and an individual scammer will not waste time trying as they know the person on the line has put in anti-scammer measures so will be scam aware.

The Met Police has a booklet on phone scams here

https://www.met.police.uk/SysSiteAssets/media/downloads/central/advice/fraud/met/little-booklet-of-p...

and scams in general here

https://www.met.police.uk/SysSiteAssets/media/downloads/central/advice/fraud/met/the-little-book-of-...

If you ever need/want to speak to VM, place and outbound call yourself to one of the recognised VM numbers 150 (free from a VM landline) or 0345 454 1111 (call charges may apply).

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