Live Chat transcript

[JJsoLitty]

I had a live chat with agent Christopher today 28/01/2024 and at the end of our conversation I requested thr transcript be emailed to me.

I input my email so this can be sent over and the chat was terminated. Unfortunately I never received the transcript and when I try to submit an online DSAR form the following error message appears. I have tried from two different devices and after many attempts to no avail. 

 I kindle ask you assist me in getting the transcript from my live chat today.

Thanks in advance!

[Zoie_P]

Hi @JJsoLitty 👋, 
Thank you for your first post and welcome to our community 🎉
We are so sorry to hear you have not received the transcript and that you have been having issues raising a DSAR, we are unable to provide the transcript. Have you tried using a different browser or device to raise this? We can assist if you need something confirmed. Please let us know.
Thanks,
Zoie