Child safe not working

[Z99]

Hi, this feature isn't working even though it is enabled. I have children in the house so need this feature to be in place.

I see this has been flagged by others on here -please can you resolve this issue.

[Daniel_Et]

Hi @Z99 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issue you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[pbejon]

I have the same problem.  It happens intermittently, and I have raised several complaints with Virgin Media previously but not received a clear answer.

I think there should be a public answer from Virgin Media as to why this happens to multiple users and what is going to be done to stop it recurring.