Cannot Reset Password

[Bouile]

Hi all

no matter how many password versions I’ve tried (and I’ve used multiple browsers to do so) I’ve been able to reset my password. I see this issue has been happening for years. A bit ridiculous Virgin have not figured out a way to resolve this. I’ve never had a similar issue experiences with any other company! 

can anyone from virgin help? 

thanks 

[John_GS]

Hi @Bouile 

Thanks for posting and welcome to the community.

There's no issues with resetting the password but I'll send you a PM now to assist further.

Best wishes