Self installation not arrived

[Maria88]

Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.

The kit was not delivered on my chosen delivery date and I haven't received any contact from Yodel or Virgin regarding the delivery status of the order.
The only received contacts are
1) my order reference when I ordered and
2) the email regarding pre-contract documents.

As the pre-contract documents do not include the customer account number and customer reference number, it is not able to register Virgin Media and track the status of my order.

[newapollo · Accepted solution]

Hi Maria88 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I've moved your post to the /QuickStart-set-up  forum where it may be picked by a member of the forum team (they don't tend to check the chatter forums)

[VM-Jon]

Hi @Maria88 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon