No welcome email or contact since placing order

[nicgill96]

Hello, 

I placed an order with yourselves on the 1st September 2022 and it is due to arrive today (06/09/2022).

However, I have not had any contact from you since placing the order. I have had no welcome email with account details meaning that I can't track my order. 

Is my order coming today and will I get a welcome email? 

Nicola

[VM-Jon]

Hi Nicola,

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[sogden002]

Same issue here, due delivery tomorrow but not heard anything further than the pre contract email.

Thanks

Steve

[VM-Jon]

Hi @sogden002 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Fayef1]

Hi,

I’ve been having the same issues. Please help thanks!

Faye

[VM-Jon]

Hi @Fayef1 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having also, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Wilkie11]

Hi, having the same problem and expecting delivery today. Please could you assist.

[VM-Jon]

Hi @Wilkie11 

Thank you for reaching out, I will send you a private message and take a look for you.

thank you

Jon

[sammc1]

I am having the same issue as I haven’t had any contact since placing my order and it is meant to arrive today.

[VM-Jon]

Hi @sammc1 

Thank you for reaching out, I will send you a private message and take a look for you.

thank you

Jon