on 19-06-2023 11:07
Hi johny
I am also facing the same issue here. No virgin wall socket
[MOD EDIT: Post split to create own thread]
on 19-06-2023 13:19
You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday