Hi Nelias 👋 welcome to the community!
Sorry to hear about your difficulty accessing websites. We would like to help but will need a little more information so we can offer support. Does this mean;
1) You are entirely unable to access broadband?
2) You are having an issue with some specific sites or services? (If so which are affected?)
3) It is happening on multiple devices or isolated to one single device?
It may be worth just having a look at this help page so you can check the settings on your hub too 👉 How to set up Virgin Media broadband | Virgin Media Help . Once we have a little more information we can then offer further support! Thank you for your patience in the meantime. 🌞
Molly
