I've recently moved into a flat in London and when I search for broadband availability for my exact address the response is "Whilst we're busy expanding our network, it looks like we're currently unavailable at ADDRESS but we can keep you posted!".
However, my neighbours who are part of the same building have Virgin Media broadband and when I search for their flat and and the other neighbouring flats (in the same building) on the VM website, broadband is available for both. But it's not available for the my flat according to the website. Diagram below:
1 - Basement (me): Not available
2 - Ground floor: Available
3 - First floor: Available
4 - Other basement: Available
I'm looking for advice on how to approach the right person at Virgin Media, who to speak to, how to explain the issue to hopefully get my flat cabled up and have VM broadband.
I have called customer service multiple times and have been told it is simply not possible but this was based on them just checking my postcode and address. I would like this investigated further and more thoroughly. I believe the system is mistaken.
Do I first need to have to request a visit by an engineer to inspect the viability of running a cable to my flat? And only then would they be able to change the availability on the website so that I can book it online? Or would I book it manually by speaking to someone?
Any help is appreciated
