QuickStart, set up and connections

Ongoing broadband outage

Looks like VM have given up keeping us informed about this outage we’ve had since Sunday Morning. At 07:30 this morning, their website says “We hope to fix this by 26 February at 15:00” EE can provide a comparable speed with FTTP and hopefully, a bit...

When will o be able to order?

So recently Virgin have been putting in cables in my area, where can I find out when it goes live as it says on the website that it’s not yet available. I’m with true speed currently and really want to get away from them, just don’t want to go to a c...

Please Help - Router not delivered

Hello,Myself and my wife work from home. We are a new broadband customer (2GB) and while our broadband line is installed, our Router never arrived. We purchased VM 6 days ago. We desperately need this revolved.Regards,Gary

Hub 5 availability

When will the new hub 5 be available? And how do you go about getting one??

Old pods need connecting to new Hub 5

HiI have just received a new Hub 5 due to upgrading to 1gb speed. I had 3 pods connected to 500mb previously but they are not working now. I have tried attaching them when plugged in to the router via ethernet but this doesn't work. Do they need acti...

Resolved! No microducts at new property

Hi guys,I'm moving house (fingers crossed) and whilst scoping out the estate I was unable to see any Virgin microducts on the pavements, also I couldn't see virgin boxes on any of the properties which struck me as odd as when I put the postcode in on...

Twin coax cables from wall

Just had my new broadband and tv package arrive. The isolator will not fit to the internal wall connection as all I have is two black coax cables coming from the vm wall box. Does anyone know if this will work to get a connection?

Installation question

I'm thinking about joining virgin and had a question about the cabling set up to my house.I'm presuming it's possible to get the router installed to a different location to the tv box using external cabling? I'd need the router to be by the front doo...

FTTP new install and my existing tech….

Just looking for a little bit of info, hoping to finally get better internet speeds with VM installing new network locally, despite my street being done in November, I’m still awaiting turn on and install date, but looking for early advice as I maybe...

Being messed about already

HiI'm new to VM as it has just rolled into my area. I was booked in for initial installation on 13th Feb, prior to that engineers came and connected the outside cabling to my house from the telephone pole, along with 2 of my neighbours. The engineer ...

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