External cable hanging loose.

[Taf]

After the recent high winds, several cable clips have shattered and the VM cable is dangling. I fear damage to the cable over time, so how do I report it for repair?

[Steven_L]

Hey Taf,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your cabling at the moment, I would be happy to take a further look into this for you and arrange a technician but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
 

[Steven_L]

You're very welcome Taf and please let us know how the visit goes, if you get the chance to do so that is.

Kind Regards,

Steven_L

[Stu_H]

Same here after the high winds last week, cables on side of house have become free from their clips.

[Ayisha_B]

Hi @Stu_H 👋

Welcome back to our Community Forums and thanks for your post. 

I will be more than happy to help further and arrange a technician but first I would need to confirm a few details via private message.

Please look out for my message 📩 and we can get started.

Speak soon!

[Ayisha_B]

Thanks for confirming the requested details via PM @Stu_H 

I've booked a technician for you to come out and have a look into the issue. You can find confirmation of the visit via your 👉 online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!