Elderly lady needs to book an engineer

[JanArnold]

My elderly mother has just received an adapter that she needs to fit when her service changes to fiber Network.
How can we book an engineer to assist my mother who is 90, has dementia and needs her Virgin Media for her Careline.

Thank for any help

[Steven_L]

Hey JanArnold,

Welcome to the community and thanks for taking the time to post here on the forums.
 I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L