The ongoing Saga continues! Since september 25th have I been trying to get through to Virgin Media about a PON-missmatch in this area, ever since then all I've gotten were empty promises about when the isue would be fixed and rude customer service wh...
What is the usual wait time for cabling a new home? Organised to be done in August. It's still not done with zero progress, multiple vans turning up looking sitting in there vans for a hour and then driving off. Whenever you ring up its always "they'...
Help!! Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket... Picture above... Can anyone advise what I need to go and get/how to connect to it?
Hi, There has been a technical issue in NG5 since Tuesday evening or before. I was unformed that this would be solved by today.Unfortunately I still have an issue.As a disabled person this service is needed for me to shop amongst other thing. Can any...
A week ago I placed an order for Gig1 fibre and received an email for the order summary and the precontract documents. The order was set so that the delivery was due yesterday for when I moved into my new property. But it never arrived. Then I realis...
Will hopefully have the VM router for gig1 installed on 8/11/23, will they put it where I want it to be placed as my cameras are all connected by Ethernet so need the router in the same room as the Ethernet cables, my cameras are HiLook & record onto...
Will virgin contact my old provider? There’s been no mention of them stating they will. In the meantime I haven’t officially cancelled my old providers account yet as they said virgin would do that?thanks
Hi, I need to get my external cable point entry moved to allow for some construction work. Can you please let me know how I go about getting this organised.
How do we get the Cable repaired by Virgin Media?Thames Water were called out to deal with a water supply leak. Their Contractors have cut through the Cable and will not continue with trying to deal with the leak until the cable is repaired or made s...
Hi I need to order a new wire for the connection to my Internet box please the middle bit has snapped
