Hi all seems a common theme but just wondered if there is anything else I can do…
Original installation due 10th July. Engineer turned up and said he couldn’t install as no connection in the street.
Sometime later a couple of workers turned up but couldn’t complete the connection due to a “blockage”.
Installation date has changed approximately 4 times so far and is now showing as 06th September.
I’ve received nothing with regards to updates or apologies. I’ve since called up to complain and was told the matter would be investigated and I should receive a call back with an update but again I’ve not received anything. When I call to chase this I’m passed between the “Care” team and the Pre-installation team - neither of which want to take responsibility.
it’s shocking, nobody knows what’s going on. There is no complaint handler dealing with my complaint because it’s not a “live” account, and I’m constantly having to call up to try and find out what’s going.
Is it normal for over 8 weeks for an installation? Is this likely to be delayed further? Do they even have a complaints department?
Really not happy, or confident, with this service as a new customer!
