Access denied and green arrows flashiing

[Kingkk]

• My internet cut off today morning   and after many reboots, my router, which is in router mode, now says access denied. How do I fix this as I suspect community support has very limited access for this?

This is 5th month and not new connection. Did all reboot hard reset...

Any pointers pls.. Have booked a technician for tomorrow 

Thanks

[Ilyas_Y]

Hey @Kingkk Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the broadband connection you're having.
Has this issue now been resolved with the engineers appointment?

Let us know.

Kind regards,
Ilyas.