Account - Cable
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6352 PostsActivity in Manage Your Account
Where’s my £50 credit
I signed up to Virgin in May Pay £39.50 a monthWas given a £50 credit for joining and was told via live chat at the time that it would come off in subsequent bills. It appeared on my first bill towards the bottom saying £50 credit.However it has sin...
Resolved! Contract Renewal
On the 16th of January I received an email from Virgin Media. Included within was: It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, for a limited time only, get the same great package for the same price. I cou...
disgusting treatment of my 99 year old mother
so i have been a vm customer for over 23 yearsmy mother has been a customer for over 10 yearsshe is now 99 years old and hasn't been able to live at home for a few months now and is in a care home. It is not likely she will ever return home.She has b...
89 year old
89 year old living alone in small 1 bed flat watching mostly freeview Channels but does get alit of pleasure from Sky sports, Eurosports, no devices, laptops or games consoles and mostly incoming calls on landlines. Currently paying over £178...she i...
Credit Default dispute
Hello, I’m writing due to an issue with my account. I’m hoping your team can help me with this and would be very grateful for your assistance in this matter. I was on the phone to your team several times on the 9th May and previous attempts before. I...
Im seriously considering cancelling my m1000
I have been a very long term customer, but even though u have 1gig download. im appauled that the upload speed is still only 104meg, also my hub 4 hasnt been right fort some time but I couldnt get it replaced?? Basically its in modem mode but it resp...
New Contract
My contract is due to expire on 31st July and I have received a number of messages asking me to renew early / special offer etc etc.I opened one of these messages a few days ago just to look at the offers and there was nothing there of interest to me...
Incorrect bill after retentions deal
I entered into a new deal on 24th Apr 2024 via retentions. I can see the new contract on "My virgin media" and the start date is effective of 24th April 2024. However a bill also generated on 24th April against the old contract for the May to June pe...
How can I get someone to give me a sensible new deal?
My existing contract actually expired in 2021 and I’ve just got around to realising I was paying a stupid amount of money (£157 per month) when trying to get my outgoings down. I wanted to upgrade but the offers I got online were at the lowest £142 a...
Problem with renewal
Hi, I've called a few times about an issue with my renewal. I renewed my contract at the beginning of January for £82 per month and the renewal never activated so my bill has been coming through at £181 instead.I called to get this dealt with, I was ...
