Months and months later, and after a horrible type phone call from India ( customer services) I AM STILL RECEIVINGPAPER BILLS> THE LATEST ARRIVED ON MY MAT TODAY!!! Are you sure I'm not paying £21 a year for this mis-service?Will this NEVER stop...
Hello, I am chasing for a correction to my credit report on this virgin media account as this is affecting my mortgage application. Please can I have someone escalate this for me please. This is urgent. Thanks my email address [MOD EDIT: PERSONAL INF...
On my old contract, I paid an extra charge and had paper VAT invoices posted to me. I changed contract in April 2024, and the extra paper invoice charge has disappeared. Please can I get VAT invoices on my new contract?
My old contract ended on the 6th Nov. I received numerous emails regards renewal but wasn't too sure what to do. I accidently hit the renewal button, and hey presto, I've signed up for 18 months. April increase looming ( twice) Tried to contact Virgi...
Hi all' we are moving home soon and i have informed the virgin media team via live web chat and after i told them my new address etc i have been sent a new 18 month contract' i have not long just been put into a new contract back in march which is fo...
I need to access my Virgin Media account to renew my contract, but I cannot log in. I have tried forgotten password, but it doesn't even accept my email address, and when I try to register as a new user (!), as I enter all my information correctly (l...
Whilst i got 360 sorted.....I asked for e billing to be put in place. I am still getting postal bills ...why they said it had been done ...2 months ago and more........
We decided to leave Virgin when contract ended as Virgin would not scrap our package and let us just have broadband. We have TV, phone and broadband but do not use the TV or phone side of things at all.We phoned Virgin to tell them that we will not b...
Hi, I have left the company that I was with when I set up my account. The email i used is no longer available to me so I cannot receive any emails that is sent to it.I want to change the email to my personal email address. How do I do that please?Tha...
My recent attempts to contact VM by telephone have been unsuccessful because I was unaware what was meant by my "memorable word", which I don't recall ever been asked for in almost 15 years as a VM customer. I now know that it needs to be set up in m...
