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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

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Unable to log into my Virgin Media ONLINE account

HiI’m a relatively new customer of a month.I’ve had my first bill which shows my account number etc.I still can’t log into my online account, I just keep getting the messages of password not recognised then into the loop of reset you password followe...

OAFAAF by • Joining in
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  • 2 replies
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ClearScore Shows Virgin Account In Arrears

HelloBefore the moaning starts - hope everyone is safe and well.My issue: I received an email to say my credit score has gone down due to my account with Virgin Media being in arrears. However the value which is being quoted is my next bill value of ...

tbray by • Just joined
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  • 0 replies
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Replacement Hub 3 not connecting to Blink camera

Hi, I have everything working except for Blink camera. The issue seems to be that the new hub is 5GHz but Blink only works on 2.4GHz. I have tried setting up guest network but cannot see how to change the GHz. Can anyone please advise?Thank you    

Alan1231 by • Just joined
  • 23 Views
  • 3 replies
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Phone Switch Over

My grandma as far as she is aware doesn't pay for broadband. When the digital land-line switch over happened for whatever reason, a router was installed that the phone is plugged into.I have connected her smart tv to the router and there is an Intern...

ryank921 by • Just joined
  • 34 Views
  • 2 replies
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Latest Phishing News 21/02/2024

Latest Phishing News 21/02/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 D...

Int-Sec by • Moderator
  • 1208 Views
  • 14 replies
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Resolved! How to Order Free Wi Fi Pods?

Been struggling for a few months with the WiFi strength in the bedroom which is used for working from home. Only just been made aware of the WiFi guarantee and the availability of Wi Fi pods supplied free of charge. I am unfortunately finding it puzz...

Tree60 by • Joining in
  • 151 Views
  • 6 replies
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Virgin TV Go app doesn't play recordings

I'm on Android 14, on the same WiFi network as the TV box, and can watch live TV no problem. However, whenever I try to watch a recording, I get an error message saying "Not available. Sorry, we can't play this at the moment 1". Been happening for mo...

Tools for RG59 Push fit connectors

Hi,Home DIY'er but employed in Aviation industry as a tech so am 'on the spanners'.I need some extra cables and figured I would DIY. Do Vigin installers use a specific tool to push connectors onto coax prior to crimping F Pugs ?I have the RG59 Virgin...

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Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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