network constantly dropping out and bqm

[Glenno123]

My internet is constantly dropping out or dropping down to 1-2mbps. I have tried everything I know but nothing seems to help it.

I have run a bqm for a day or so and it is showing that we are having packet loss all the time and the graph just down look right at all. see below;

Has anybody got any tips on how to sort this or have any idea what the problem may be. Thank you in advance  

[John_GS]

Hi @Glenno123 

Thanks for posting and welcome to the community.

Sorry to hear of the issues with the broadband.

I've checked the system and can see you've got a tech visit booked.

Please let us know how this goes.

Best wishes.