Hey everyone! Exciting news! We're on the lookout for enthusiastic Virgin Media O2 customers to be part of our Beta testing group for the Priority app. The goal is to help us find any issues and continue to improve our app’s performance. What's i...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Please can someone tell me how to order the 3 WiFi pods? which are part of the WiFi guarantee free of charge with Volt benifits. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. The VM Connect app advis...
Good AfternoonThe light at the bottom of our hub 3 has gone red. I have rebooted the router and used the factory reset button but both times the light has gone straight back to red. The hub does not feel warm to touchwe have also been having issues w...
Hello, And engineer installed virgin media spot at the bottom floor and the Internet doesn't reach any of the top floors, conservatory or garden. He said he's going to order 2 for us but they never arrived.
Hello,Due to some house remodelling our Virgin Media router needs to be moved from downstairs to upstairs. I have read some forum posts where the moderators replied to similar requests by sending a private message to the customer.Could you please get...
I’ve worked in the telecoms sector for 10 years, started as an apprentice with Openreach, I’ve worked on Copper/FTTP/Ethernet and lead major programmes, so I like to think I know my stuff lol. So I had my install today 25/10/23, technician completed ...
Hi all, any advice would be appreciated. We have a V5 hub Gig1 broadband service. We never achieve more than 400mbps and quite often are sub 100mbps, sometimes sub 50mbps. If we have to turn off the hub for any reason it takes around 15 minutes to...
Does anyone know how I can upgrade to the hub 5x?I pay for the highest speed and yet I only have the Hub 4, whilst others with get the hub 5x?Is it worth me cancelling my subscription and re-joining as a new customer to get this?
Hub 3; Google Pixel 3; .ntlworld email address; various pcs and other equipment.1. My Virgin Media has forgotten my password.2. Can't change password without changing to a non ntlword address.How can VM just assume that an email customer also has ano...
Has anyone found a solution to the connection issue between hub 5 and v6. My v6 was working on 2nd and floor but not ground floor right next to hub 5. We have a vm booster plugged into wall also. When trying to connect to network it stops at loadi...
We've had Virgin broadband for just over 2 weeks on the M250 Fibre Broadband package. Our wifi drops and resets between 10 - 20 times per day. We have phoned the call centre and they have told us that we will need to pay for a technician to come ou...
