Router return

[jacquildavies]

I recently had an issue with my router and an engineer was sent to sort it out for me. When I ordered a new router I received two so the engineer organised the return. At the same time he sorted out the return of the old router. This was all done through his mobile phone.

However I have received a text from Virgin Media today saying the they have yet to receive the old router. I tried to send a message back but it seems that I can’t do this.

Could anyone help me please?

[Sabrina_B]

Hi @jacquildavies 👋.

Thanks for reaching out to us. Apologies the router you have returned has not found its way back to us. We would need to bring you in for a private message to discuss this and Investigate. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[Sabrina_B]

Hi @jacquildavies.

Thanks for the private message, so glad we got the issue with the returned Hub sorted for you. Thanks for reaching out to us on the Community Forums, should you need us again, you know just where to find us 😊.

Sabrina