Community FAQ
jacquildavies
Up to speed
since ‎20-03-2013
‎30-09-2022

User Statistics

  • 132 Posts
  • 0 Answers
  • 21 Kudos Given
  • 1 Kudos Received

User Activity

New Sim card

25-09-2022
HiMy partner has just upgraded his SIM from an old deal he had with Virgin Mobile.All seems to have gone through OK until he just had a text to confirm his new SIM is on its way, complete with a new number. He didn’t want a new number. When going thr...

Problems with router

29-05-2022
I am posting on behalf of my step-son (the account holder) who has been getting problems using the internet. He has been getting a very patchy wifi signal even in the same room as the router and it is virtually non-existence in adjoining rooms (which...

Cannot find Live Chat to sort out account

08-05-2022
Good morning. I need to contact Virgin via the Live Chat but I can’t find a way to use it. I’ve found the help pages for it but no link to go to Chat. Can anyone give me a link please? I’m unable to talk on the phone and need to sort out my account. ...

Problems calling one number

24-01-2022
HiFor some time I haven’t been able to call my Mum’s landline from my Virgin mobile. She is on BT. What happens is the ringing starts and then after one ring it goes onto the engaged tone. I have tried removing her from my mobile and re-entering her ...

Accessing all email addresses on my account

14-09-2021
Hi!I have various email addresses linked to my Virgin account but I can’t find how I can view these other address. I can see mine with no problem. Any help will be gratefully received. Jacqui
View more
Kudos to me!
See all
Kudos to you guys
Top