Router Not Delivered

[simpsono]

Hi,

I signed up for broadband on 28th September. Router was due to be delivered 19th October (yesterday). I have received no email updates or postage confirmation. I also can't login to virgin media as I have no paperwork to find my Account Number or area reference.

Please help.

Best,

Matt

[VM-Jon]

Hi @simpsono 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon