Red light on router (Hub 3)

[IanS4]

Hi. Another red light permenantly on, on my router post! Service is working fine, but it a red light cant be good news? Have tried the pin hole reboot but to no effect. Hub isnt any warmer than I would expect and is a well ventilated area. Hopefully someone can help!

[Ashleigh_C]

HI @IanS4 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you are facing this issue with your Hub and thank you for trying the reboot, I'm so sorry this hasn't helped.

As the Hub is still showing a red light I think it would be best if I arrange an engineer to come take a look via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello @IanS4 

Thanks so much for your private message and confirming your address, I have now booked you a visit for the red light on the Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment