Red Light on hub

[Nadine6]

Internet is on - red light permanently on so making internet drop in and out an preventing me from logging into work PC.  Can't get through to anyone at Virgin - did what was recommended by Virgin online about resetting etc - now it says still a problem - come back in 23 hours!  I don't have 23 hours - I am already 2 hours late starting work because of this....someone please help!

[Tudor]

If it’s a Hub3 then it will probably need replacing. If it’s a Hub4 then it’s a fault with your circuit. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[David_Bn]

Thanks for reaching out to us on our Community Forums @Nadine6, and a very warm welcome to you!

I'm sorry to hear of the solid red light on the hub.

We will need to ensure this is replaced for you, as this would usually symbolise that the hub is overheating and needs to be replaced.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn

[David_Bn]

Thanks for coming back to me via private message @Nadine6.

Do please keep us posted with how the new hub fairs for you and if anything further is required, we'll be on hand to assist you where possible.

Thanks,

David_Bn