Post RS Errors on 2 channels + dropouts

[lmackle]

Hi

Getting a fairly high number of post RS errors on 2 channels, regardless of restarting the modem. In terms of usage, getting high latency at times and connection will drop a few times a day.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	4.5	38	256 qam	1
2	147000000	4.5	38	256 qam	2
3	155000000	4.4	40	256 qam	3
4	163000000	4.3	40	256 qam	4
5	171000000	4.4	40	256 qam	5
6	179000000	4.5	40	256 qam	6
7	187000000	4.3	40	256 qam	7
8	195000000	4.4	40	256 qam	8
9	203000000	4.3	40	256 qam	9
10	211000000	3.9	40	256 qam	10
11	219000000	3.7	40	256 qam	11
12	227000000	3.5	40	256 qam	12
13	235000000	3.5	40	256 qam	13
14	243000000	2.7	40	256 qam	14
15	251000000	3.2	40	256 qam	15
16	259000000	3.7	40	256 qam	16
17	267000000	3.2	40	256 qam	17
18	275000000	3.5	40	256 qam	18
19	283000000	3.2	40	256 qam	19
20	291000000	3	40	256 qam	20
21	299000000	3.4	40	256 qam	21
22	307000000	3.4	40	256 qam	22
23	315000000	3.2	40	256 qam	23
24	323000000	3.2	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	14113	43706
2	Locked	38.9	539320	21575
3	Locked	40.9	43236	0
4	Locked	40.9	23	0
5	Locked	40.9	19	0
6	Locked	40.3	27	0
7	Locked	40.9	28	0
8	Locked	40.3	17	0
9	Locked	40.3	11	0
10	Locked	40.3	5	0
11	Locked	40.9	6	0
12	Locked	40.3	5	0
13	Locked	40.3	5	0
14	Locked	40.3	0	0
15	Locked	40.9	0	0
16	Locked	40.9	5	0
17	Locked	40.9	0	0
18	Locked	40.9	4	0
19	Locked	40.3	3	0
20	Locked	40.9	5	0
21	Locked	40.9	4	0
22	Locked	40.9	5	0
23	Locked	40.9	5	0
24	Locked	40.3	6	0

[lmackle]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	50	5120	64 qam	2
2	49600000	49.5	5120	64 qam	1
3	36600000	50.3	5120	64 qam	3
4	30100000	50.3	5120	64 qam	4
5	23600000	50.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Travis_M]

Hi @lmackle 

Thanks for posting on our community forum!

Sorry to hear about the issue with your broadband, how has your connection been since your last post on Monday? Have you noticed any improvement at all?

Regards

[lmackle]

Hi Travis

Thanks for the reply. Unfortunately, I've noticed no improvement in the line quality since Monday. High number of errors on Channel 1-2

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	2845656	11216885
2	Locked	40.9	44848455	3261184

[lmackle]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	50.3	5120	64 qam	2
2	49600000	49.5	5120	64 qam	1
3	36600000	50.3	5120	64 qam	3
4	30100000	50.3	5120	64 qam	4
5	23600000	50.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	3	0
5	ATDMA	0	0	1	0

[Carley_S]

Hi @lmackle 

Sorry to hear this is still ongoing for you. I have checked the systems at my side and can see that your power levels are out of specification today. We'll need to arrange an engineer to come and investigate further. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.

[Carley_S]

Thanks so much for joining me on private message @lmackle  

I have now booked you a visit for power level issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.