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Pod burned out

The_Gray01
Tuning in

on ‎08-02-2024 23:10

My White Pod which has been working fine stopped working and massively overheated. I cannot find a route on the website to order a replacement - is the a Virgin staff member who can point me the right direction?

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎09-02-2024 16:56

Call it in as a fault - free on 150 (VM line)  or 0345 454 1111 others (national rate) and they should just replace it for you


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Cardiffman282
Knows their stuff

on ‎09-02-2024 21:28

Do please report this very serious incident to Trading Standards:

https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/ 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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