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Order WIFI Pod

tonyp82
Tuning in

on ‎17-02-2024 12:09

How on earth do you actually order a WiFi pod? 

No option on the VM Connect app, round in circles for an hour on chat only to be told to phone in as we have a Hub 5x, can’t get through to anyone on the phone. 

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎18-02-2024 15:02

AFAIUI - Pods do work on the Hub5x - you should be able to get one.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Lee_R
Forum Team
Forum Team

on ‎18-02-2024 17:53

Hi @tonyp82 thanks for posting and welcome to our community.

Sorry to hear you've been having WiFi issues that have meant that you require pods and that you've not been able to order them. Also sorry for any inconvenience this may be causing you. I would like to help you resolve this.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

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tonyp82
Tuning in
In response to jbrennand

on ‎18-02-2024 18:16

Thank you. I’ve replied to Lee so hopefully he can get me sorted. 

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Lee_R
Forum Team
Forum Team
In response to tonyp82

on ‎19-02-2024 15:17

You have indeed, @tonyp82 🙂

 

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