on 23-08-2023 21:58
I've been facing WiFi issues for last 3 months. WiFi drops every now and then and does not recover for 24-48 hrs. All steps mentioned in the app like restarting the hub , resetting to default settings have been done and none of it works . I raise complaint and book appointment for technician , issue gets resolved automatically before technician visit and appointment gets cancelled.
It's frustrating to face same issue. Impacted our work from home. Need to get this resolved this time at the earliest. Please advise .
Thanks !
on 24-08-2023 08:01
During a long Wi-Fi outage are the Hub's network sockets still working ?
on 26-08-2023 17:45
Hi @spburli25 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you've been having 😔
How have things been since you posted?
Advice on how to fix internet problems can be found here. You can track your complaint for any updates using our online checker here.
Please pop back to us at your earliest convenience.
Regards,
Daniel