A week ago my Virgin internet stopped working and the router started flashing red. I restarted the router and checked the cables. During this period my tv still worked albeit the box kept telling me there was no internet. Last Friday Virgin emailed me to apologise for the disruption to my service and stated that the down time was down to a software issue as the regional control center and that I should be back up.
My internet has been down ever since and now I can't even watch TV because a message pops up every few seconds saying the internet hub is not connected. I have an engineer booked for tomorrow. I have been unable to get through to a human being on the phone.
Not happy.
